If you have made an online purchase, please enquire at the front counter at our Hardware department and our friendly Hardware staff will assist you with your purchase pickup.
Please see our Hardware business hours on our Contact Us page for the correct business hours.
Once your order is ready, you will receive a confirmation email with instructions on where and when to collect it.
Yes, please bring your order confirmation form, a valid photo ID, and the payment method used for the purchase (if applicable).
Yes, someone else can collect your order. They will need to provide your order confirmation number, a copy of your ID, and a signed authorisation note from you.
We will hold your order for up to 7 days. If you need more time, please contact us to make arrangements.
Yes, you can modify or cancel your order before it has been processed. Contact our Hardware team immediately with your order details to make changes.
Orders can only be collected during our business hours. If you arrive outside these times, please return during our operating hours to collect your order.
No, Click and Collect is a free service. You only pay for the products you order.
If there’s an issue with your order, please notify our staff immediately during collection. We’ll do our best to resolve the problem on the spot or arrange a solution as quickly as possible.