FAQ's

Barwon Timber has three departments to pick up timber and hardware products.

Hardware Department: We have a despatch entry point located when you drive into the main gate directly on your left hand side for courier or customer order pickups. Simply ask one of our friendly team members about an order you have placed.

Timber Department: Our Timber department is located past the Hardware department 50 metres directly ahead to your right. The Timber department houses all construction timber, joinery and decorative timber, sheeting products and composite decking timber. Our Timber department has a drive through loading bay access. Our timber team can load your vehicle while your order is being processed.

Showroom Department: If you need to pickup and load doors, door jambs, solid and engineered timber flooring, architraves and skirting, and melamite sheeting we have a drive through loading bay access to the right hand side of the Showroom. Please ask our Showroom team for more information about picking up and processing your order.

If you need to know more about picking up timber and hardware Contact Us for more information

ACCEPTANCE OF ORDERS

All purchases of goods via our website are subject to our Terms and Conditions of Trade - Online. 

All items sitting in your ‘shopping cart’ are not reserved and may be purchased by other customers.  

Once you have placed your order you will receive an email acknowledging the details of your order.    This email is NOT an acceptance of your order, just confirmation we have received it.  

Acceptance of your order will be completed when: 

• we email you confirmation your goods have despatched; or 
• if you have ordered non stock items, we email you confirmation of acceptance.

We reserve the right not to accept your order in the event of the following examples.

• A product is out of stock or does not satisfy our quality control.
• We cannot obtain authorisation of payment. 

Whilst every effort is made to make sure details on our website are accurate, at times there may be an error on the pricing of products.  If we discover a pricing error, we will notify you.  We are under no obligation to fulfil an order of a product advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit.   We will refund you for the goods. For goods in transit, we will process your refund once these have been returned to us. 

CANCELLATION OF ORDERS 

If you need to cancel your order, please notify us immediately.  Despatched orders and orders with non-stock items that have been accepted cannot be cancelled.

DELIVERY OF PRODUCTS  

Delivery of products is subject to Section 4 of our Terms and Conditions of Trade.  If you select the Authority to Leave option provided by our carriers, you will take full responsibility for any loss or damage of goods that may occur. 

BULKY GOODS DELIVERY PRICING

Estimates will be calculated at check out for delivery of bulky goods.  Our team will contact you with the final delivery charge, if you would like to proceed, we will finalise any outstanding payment amount. 

RETURNS AND EXCHANGES

If you change your mind and need to return goods, contact our Customer Support team at ecomm@barwontimber.com.au who will assist you.  

We do not accept returns on the following 

• Custom made products. 
• Cut to size products.
• Opened products. 
• Products in unsaleable condition.
• Products we do not stock and order in for you; unless by agreement with our supplier. 
• Products marked as “Final Sale”

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You're entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage. You're also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality but the failure does not amount to a major failure.

We will accept product returns and provide you with a replacement, refund or repair where:

• The product is faulty or is not of acceptable quality; or
• The product is not fit for its intended purpose; or
• The product does not match is sample of description.

RECEIVING A REFUND

Please allow up to 2 weeks to receive your refund if we have accepted your goods for return.