You can create an account by visiting our Trade Account page to download and application form. Fill in your details and send your application to accounts@barwontimber.com.au and our friendly staff will get in touch regarding your application approval.

Benefits of a Barwon Timber Trade Account include:

• 30-day interest free trade account
• Trade discounts on thousands of items
• With a Barwon Timber Trade Account, you can check-out faster every time you shop.

Our friendly staff can provide you product and pricing information on the spot, helping you get back to site as quickly as possible.

You can apply for an apprentice trade account by filling out the Barwon Timber Apprentice Pack Fill in your details and send your application to accounts@barwontimber.com.au and our friendly staff will get in touch regarding your application approval.

Yes, you can update your account details by contacting accounts@barwontimber.com.au

For account-related enquiries, please contact our accounts team via email at accounts@barwontimber.com.au or call us on (03) 5229 0080. Our team is available during business hours to assist you.

You can submit an online enquiry by filling out the contact form on our website. Navigate to the "Contact Us" page, enter your details, and provide a brief description of your query. Click "Submit" to send your enquiry.

Please include your full name, contact information (email or phone number), and a clear description of your question or concern. This helps us provide a prompt and accurate response.

We aim to respond to all online enquiries on the same business day or within 24 hours during business days. If your enquiry is urgent, please call us on (03) 5229 0080

Absolutely! Submit an enquiry with the product details, quantities, and delivery address, and we’ll provide a competitive quote for your order.

Yes, we offer delivery services. Provide your address and order details in your enquiry, and we’ll calculate delivery costs and timelines for you. For more information see our Pickup and Delivery FAQs.

Yes, we accept returns or exchanges. See our Returns and Exchanges Policy

Yes, you can place an order online and select the "Pickup in Store" option at checkout. Alternatively, submit an enquiry on our “Contact Us” page with your order details, and we’ll confirm when your items are ready for collection.

Yes, our experts can provide guidance on treating, sealing, and maintaining timber to ensure longevity. Let us know the type of timber and its intended use, and we’ll share tailored advice.

Yes, all online enquiries are treated with strict confidentiality. Your personal information will only be used to respond to your query and will not be shared with third parties.

You can read our full Returns Policy here.

If you have made an online purchase, please enquire at the front counter at our Hardware department and our friendly Hardware staff will assist you with your purchase pickup.

Please see our Hardware business hours on our Contact Us page for the correct business hours.

Once your order is ready, you will receive a confirmation email with instructions on where and when to collect it.

Do I need to bring anything when collecting my order?

Yes, someone else can collect your order. They will need to provide your order confirmation number, a copy of your ID, and a signed authorisation note from you.

We will hold your order for up to 7 days. If you need more time, please contact us to make arrangements.

Yes, you can modify or cancel your order before it has been processed. Contact our Hardware team immediately with your order details to make changes.

No, Click and Collect is a free service. You only pay for the products you order.

If there’s an issue with your order, please notify our staff immediately during collection. We’ll do our best to resolve the problem on the spot or arrange a solution as quickly as possible.