You can submit an online enquiry by filling out the contact form on our website. Navigate to the "Contact Us" page, enter your details, and provide a brief description of your query. Click "Submit" to send your enquiry.
Please include your full name, contact information (email or phone number), and a clear description of your question or concern. This helps us provide a prompt and accurate response.
We aim to respond to all online enquiries on the same business day or within 24 hours during business days. If your enquiry is urgent, please call us on (03) 5229 0080
Absolutely! Submit an enquiry with the product details, quantities, and delivery address, and we’ll provide a competitive quote for your order.
Yes, we offer delivery services. Provide your address and order details in your enquiry, and we’ll calculate delivery costs and timelines for you. For more information see our Pickup and Delivery FAQs.
Yes, we accept returns or exchanges. See our Returns and Exchanges Policy
Yes, you can place an order online and select the "Pickup in Store" option at checkout. Alternatively, submit an enquiry on our “Contact Us” page with your order details, and we’ll confirm when your items are ready for collection.
Yes, our experts can provide guidance on treating, sealing, and maintaining timber to ensure longevity. Let us know the type of timber and its intended use, and we’ll share tailored advice.
Yes, all online enquiries are treated with strict confidentiality. Your personal information will only be used to respond to your query and will not be shared with third parties.